Callback resend
  • 14 Jun 2023
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Callback resend

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Article summary

When a payment is completed, we communicate the final status to your systems by sending a callback. However, there might be instances when the delivery of these callbacks could be unsuccessful due to network instabilities , downtime in the receiving system, and other similar issues. In such scenarios, you have the option to resend the callback through our portal.


The option to resend a callback is only available when our initial attempt to deliver it has been unsuccessful. In the event of a problematic transaction, you can navigate to the respective payment details page. Here, you'll find the option to resend the callback.

To resend the callback, click on the 'Resend callback' button.

The process should conclude within a few seconds, and a confirmation message will appear upon its successful completion 

Please note!
There is also an option to initiate this process via an API call. Read more regarding this functionality from our API documentation here and here.




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