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      Statements
      • 11 Oct 2024
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      Contents

      Statements

      • Updated on 11 Oct 2024
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      Article summary

      ⚠️ The pawaPay Dashboard Docs have moved home ⚠️

      Visit our new and improved Docs Hub here: docs.pawapay.io, and learn about ‘Statements' here.


      You always have access to a full financial statement for each of your wallets to be able to audit and reconcile your balance on our platform.

      Search statements

      To see every single transaction on your wallet, please start by choosing:

      • the time period
      • a wallet

      Pressing "Show" will display a table with the transaction on this wallet, for the selected period. You can also limit the results to specific Mobile Network Operators (MNOs) or transaction types.

      Please note!
      • You can choose up to a one month period at a time.
      • When viewing statements in the dashboard, a maximum of 10 000 transactions are displayed.

      By default results are shown starting from the most recent transaction. You change the order by pressing on the respective column in the header of the table.

      Export statements

      After having selected the wallet and time period you are interest in, you can press on the "Export statement" button to generate a CSV file with the results. 

      You will be asked to confirm this action and then taken to the History page to download the resulting CSV file.

      Please note!
      • You can choose up to a one month period at a time.
      • All transactions for the period will be exported (no 10 000 transaction limit).
      • The export might take some time to generate. The History page will refresh itself automatically to show the latest status.

      Data in statements

      After either exporting or viewing the statement data in our portal, the following data will be included:

      ColumnDescription
      Creation DateThe date and time at which this transaction was recorded on our platform. Time is in the UTC time zone.
      MSISDNThe phone number of the mobile money wallet that was involved in the transaction.
      Transaction IDThe ID of this transaction as specified by you through our API. You can read more about transaction IDs from our API docs.
      AmountThe amount of the transaction.
      CurrencyThe currency in which the transaction took place.
      CountryThe country in which this transaction took place.
      MNOThe Mobile Network Operator (MNO) that fulfilled this transaction.
      TypeThe type of this transaction. See list of all transaction types below.
      BalanceYour balance after this transaction.
      ReasonThe reason for this transaction. For example "Initial top-up" for your first top-up of this wallet.
      Metadata
      		Metadata that you can attach to the payment for providing additional context about the payment. Stored in JSON.

      Please note!
      Not all columns are populated for all transactions. For example transactions that represent a settlement of your balance do not have an MSISDN and MNO specified.

      Transaction types

      You may encounter following transaction types in your statements:

      Transaction typeDescription
      DepositMoney collected from a customer has been deposited on your wallet.
      PayoutMoney has been paid out to a customer from your wallet.
      Failed payout refundMoney initially reserved from your wallet for a payout has been return to you due to the payout failing.
      RefundMoney initially collected to your wallet has been refunded to the customer. 
      Failed refund reversal
      		Money initially reserved from your wallet for a refund has been return to you due to the refund failing.
      Deposit pass-through feeA fee charged by the Mobile Network Operator (MNO) for a deposit.
      Payout pass-through fee
      		A fee charged by the Mobile Network Operator (MNO) for a payout.
      Refund pass-through fee
      		A fee charged by the Mobile Network Operator (MNO) for a refund.
      pawaPay deposit feeA fee charged by pawaPay for a deposit.
      pawaPay payout fee
      		A fee charged by pawaPay for a payout.
      pawaPay refund fee
      		A fee charged by pawaPay for a refund.
      Top upFunds sent by you have been added to your wallet. Read more about Topping up your wallets.
      WithdrawalFunds withdrawn from your wallet to be settled to your bank. Read more about Settling your wallets.
      Manual pass-through fee deductionManual deduction of fees charged by the Mobile Network Operator (MNO).
      Manual pawaPay fee deduction
      		Manual deduction of fees charged by pawaPay.
      Adjustment - Payouts not debitedManual adjustment of your wallet balance when a successful payout has not been debited automatically. 
      Adjustment - Payouts debited in error
      		Manual adjustment of your wallet balance when a payout has been debited erroneously.
      Adjustment - Collections not credited
      		Manual adjustment of your wallet balance when a collection has not been credited automatically.
      Adjustment - Collections received
      		Manual adjustment of your wallet balance when a collection has been credited erroneously.
      Adjustment - Other
      		Any other manual adjustment of your wallet balance that decreases your balance. More information is provided in the Details column.
      Adjustment - Other(+)Any other manual adjustment of your wallet balance that increases your balance. More information is provided in the Details column.
      Adjustment - MNO interest disbursement
      		Used to adjust wallets when we receive any interest disbursements from the Mobile Network Operator (MNO). 
      Adjustment - Pass-through fees - Rebate
      		Used when there are volume based pass-through fee schemes by the Mobile Network Operator (MNO) and pawaPay needs to issue monthly rebates.
      Adjustment - Pass-through fees reimbursement
      		Manual reimbursement of your wallet balance when you have been charged Mobile Network Operator (MNO) fees erroneously.

      Compensation - pawaPay fees reimbursement
      		Manual compensation of your wallet balance when you have been charged pawaPay fees erroneously.
      Compensation - Payouts debited in error
      		Manual compensation of your wallet balance when a payout has been debited erroneously.
      Compensation - Other
      		Any other manual compensation of your wallet balance. More information is provided in the Details column.
      Please note!
      For all Adjustments And Compensations, we provide additional information in the Details column. 

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