Statements

Search statements

To see every single transaction on your wallet, please start by choosing:

the time period

a wallet

Pressing "Show" will display a table with the transaction on this wallet, for the selected period. You can also limit the results to specific Mobile Network Operators (MNOs) or transaction types.

Please note!

You can choose up to a one month period at a time.
When viewing statements in the portal, a maximum of 10 000 transactions are displayed.

By default results are shown starting from the most recent transaction. You change the order by pressing on the respective column in the header of the table.

Export statements

After having selected the wallet and time period you are interest in, you can press on the "Export statement" button to generate a CSV file with the results.

You will be asked to confirm this action and then taken to the History page to download the resulting CSV file.

Please note!

You can choose up to a one month period at a time.
All transactions for the period will be exported (no 10 000 transaction limit).
The export might take some time to generate. The History page will refresh itself automatically to show the latest status.

Data in statements

After either exporting or viewing the statement data in our portal, the following data will be included:

Column	Description
Creation Date	The date and time at which this transaction was recorded on our platform. Time is in the UTC time zone.
MSISDN	The phone number of the mobile money wallet that was involved in the transaction.
Transaction ID	The ID of this transaction as specified by you through our API. You can read more about transaction IDs from our API docs.
Amount	The amount of the transaction.
Currency	The currency in which the transaction took place.
Country	The country in which this transaction took place.
MNO	The Mobile Network Operator (MNO) that fulfilled this transaction.
Type	The type of this transaction. See list of all transaction types below.
Balance	Your balance after this transaction.
Reason	The reason for this transaction. For example "Initial top-up" for your first top-up of this wallet.
Metadata	Metadata that you can attach to the payment for providing additional context about the payment. Stored in JSON.

Column

Description

Creation Date

The date and time at which this transaction was recorded on our platform. Time is in the UTC time zone.

MSISDN

The phone number of the mobile money wallet that was involved in the transaction.

Transaction ID

The ID of this transaction as specified by you through our API. You can read more about transaction IDs from our API docs.

Amount

The amount of the transaction.

Currency

The currency in which the transaction took place.

Country

The country in which this transaction took place.

MNO

The Mobile Network Operator (MNO) that fulfilled this transaction.

Type

The type of this transaction. See list of all transaction types below.

Balance

Your balance after this transaction.

Reason

The reason for this transaction. For example "Initial top-up" for your first top-up of this wallet.

Metadata

Metadata that you can attach to the payment for providing additional context about the payment. Stored in JSON.

Transaction types

You may encounter following transaction types in your statements:

Transaction type	Description
Deposit	Money collected from a customer has been deposited on your wallet.
Payout	Money has been paid out to a customer from your wallet.
Failed payout refund	Money initially reserved from your wallet for a payout has been return to you due to the payout failing.
Refund	Money initially collected to your wallet has been refunded to the customer.
Failed refund reversal	Money initially reserved from your wallet for a refund has been return to you due to the refund failing.
Deposit pass-through fee	A fee charged by the Mobile Network Operator (MNO) for a deposit.
Payout pass-through fee	A fee charged by the Mobile Network Operator (MNO) for a payout.
Refund pass-through fee	A fee charged by the Mobile Network Operator (MNO) for a refund.
pawaPay deposit fee	A fee charged by pawaPay for a deposit.
pawaPay payout fee	A fee charged by pawaPay for a payout.
pawaPay refund fee	A fee charged by pawaPay for a refund.
Top up	Funds sent by you have been added to your wallet. Read more about Topping up your wallets.
Withdrawal	Funds withdrawn from your wallet to be settled to your bank. Read more about Settling your wallets.
Manual pass-through fee deduction	Manual deduction of fees charged by the Mobile Network Operator (MNO).
Manual pawaPay fee deduction	Manual deduction of fees charged by pawaPay.
Adjustment - Payouts not debited	Manual adjustment of your wallet balance when a successful payout has not been debited automatically.
Adjustment - Payouts debited in error	Manual adjustment of your wallet balance when a payout has been debited erroneously.
Adjustment - Collections not credited	Manual adjustment of your wallet balance when a collection has not been credited automatically.
Adjustment - Collections received	Manual adjustment of your wallet balance when a collection has been credited erroneously.
Adjustment - Other	Any other manual adjustment of your wallet balance that decreases your balance. More information is provided in the Details column.
Adjustment - Other(+)	Any other manual adjustment of your wallet balance that increases your balance. More information is provided in the Details column.
Adjustment - MNO interest disbursement	Used to adjust wallets when we receive any interest disbursements from the Mobile Network Operator (MNO).
Adjustment - Pass-through fees - Rebate	Used when there are volume based pass-through fee schemes by the Mobile Network Operator (MNO) and pawaPay needs to issue monthly rebates.
Adjustment - Pass-through fees reimbursement	Manual reimbursement of your wallet balance when you have been charged Mobile Network Operator (MNO) fees erroneously.
Compensation - pawaPay fees reimbursement	Manual compensation of your wallet balance when you have been charged pawaPay fees erroneously.
Compensation - Payouts debited in error	Manual compensation of your wallet balance when a payout has been debited erroneously.
Compensation - Other	Any other manual compensation of your wallet balance. More information is provided in the Details column.

Transaction type

Description

Deposit

Money collected from a customer has been deposited on your wallet.

Payout

Money has been paid out to a customer from your wallet.

Failed payout refund

Money initially reserved from your wallet for a payout has been return to you due to the payout failing.

Refund

Money initially collected to your wallet has been refunded to the customer.

Failed refund reversal

Money initially reserved from your wallet for a refund has been return to you due to the refund failing.

Deposit pass-through fee

A fee charged by the Mobile Network Operator (MNO) for a deposit.

Payout pass-through fee

A fee charged by the Mobile Network Operator (MNO) for a payout.

Refund pass-through fee

A fee charged by the Mobile Network Operator (MNO) for a refund.

pawaPay deposit fee

A fee charged by pawaPay for a deposit.

pawaPay payout fee

A fee charged by pawaPay for a payout.

pawaPay refund fee

A fee charged by pawaPay for a refund.

Top up

Funds sent by you have been added to your wallet. Read more about Topping up your wallets.

Withdrawal

Funds withdrawn from your wallet to be settled to your bank. Read more about Settling your wallets.

Manual pass-through fee deduction

Manual deduction of fees charged by the Mobile Network Operator (MNO).

Manual pawaPay fee deduction

Manual deduction of fees charged by pawaPay.

Adjustment - Payouts not debited

Manual adjustment of your wallet balance when a successful payout has not been debited automatically.

Adjustment - Payouts debited in error

Manual adjustment of your wallet balance when a payout has been debited erroneously.

Adjustment - Collections not credited

Manual adjustment of your wallet balance when a collection has not been credited automatically.

Adjustment - Collections received

Manual adjustment of your wallet balance when a collection has been credited erroneously.

Adjustment - Other

Any other manual adjustment of your wallet balance that decreases your balance. More information is provided in the Details column.

Adjustment - Other(+)

Any other manual adjustment of your wallet balance that increases your balance. More information is provided in the Details column.

Adjustment - MNO interest disbursement

Used to adjust wallets when we receive any interest disbursements from the Mobile Network Operator (MNO).

Adjustment - Pass-through fees - Rebate

Used when there are volume based pass-through fee schemes by the Mobile Network Operator (MNO) and pawaPay needs to issue monthly rebates.

Adjustment - Pass-through fees reimbursement

Manual reimbursement of your wallet balance when you have been charged Mobile Network Operator (MNO) fees erroneously.

Compensation - pawaPay fees reimbursement

Manual compensation of your wallet balance when you have been charged pawaPay fees erroneously.

Compensation - Payouts debited in error

Manual compensation of your wallet balance when a payout has been debited erroneously.

Compensation - Other

Any other manual compensation of your wallet balance. More information is provided in the Details column.

Please note!

For all Adjustments And Compensations, we provide additional information in the Details column.

Search statements

Export statements

Data in statements

Please note!
Not all columns are populated for all transactions. For example transactions that represent a settlement of your balance do not have an MSISDN and MNO specified.

Transaction types

What's Next

Statements

Search statements

Export statements

Data in statements

Please note!Not all columns are populated for all transactions. For example transactions that represent a settlement of your balance do not have an MSISDN and MNO specified.

Transaction types

What's Next

Please note!
Not all columns are populated for all transactions. For example transactions that represent a settlement of your balance do not have an MSISDN and MNO specified.